Effective Date: October 2024

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At Solshas, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, share, and safeguard your information when you visit our website, engage with our products and services, or otherwise interact with us. The terms "we," "us," and "our" refer to Solshas, while the terms "you," "user(s)," and "customer(s)" refer to everyone who uses our website, services, or products.

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By accessing or using our site, products, or services, you agree to this Privacy Policy. We reserve the right to modify or update this policy at any time to reflect changes in law, data collection practices, or other operational adjustments. Your continued use of our services after changes are posted indicates your acceptance of those changes. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

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1. Information We Collect

a) Personal Identifiable Information (PII)

We collect personal data you voluntarily provide when you interact with Solshas. This may include:

• Contact Information: Name, email address, phone number, and postal address.

• Account Details: Information necessary for creating accounts or making purchases, such as username and password.

• Payment Information: Billing details such as credit card numbers, expiration dates, and billing addresses when purchasing our products or services. Payment information is securely processed by third-party payment providers and not stored on our servers.

b) Automatically Collected Information

We may automatically collect certain information when you visit our website or use our services, such as:

• IP Address: Internet protocol address used to connect your device to the internet.

• Device Information: Type of device you are using (e.g., desktop, mobile) and browser information.

• Usage Data: Pages you visit on our site, time spent on the website, links clicked, and other interaction data.

• Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your interaction with our website to improve user experience.

c) Third-Party Data

If you access our services via social media or other third-party platforms (such as Facebook, Google, or Instagram), we may collect additional information linked to your account on these platforms (e.g., your username or profile picture), subject to the privacy settings on those platforms.

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2. How We Use Your Information

We use the personal information we collect to provide and improve our services. Specific uses include:

• Service Delivery: Providing access to the website, fulfilling product or service requests, and processing transactions.

• Personalization: Customizing your experience by tailoring content and recommendations based on your preferences and activity.

• Communication: Sending transactional messages, service updates, newsletters, and promotional offers (you may opt out of marketing communications at any time).

• Customer Support: Responding to inquiries, troubleshooting problems, and improving customer service.

• Compliance and Legal Obligations: Ensuring we meet legal obligations, such as tax reporting, contractual requirements, and fraud prevention.

• Security: Monitoring and safeguarding against unauthorized or malicious activity, ensuring a safe online environment for our users.

 

3. How We Share Your Information

We do not sell or trade your personal information. However, we may share your information with trusted partners and third parties under specific circumstances:

a) Service Providers

We may share your personal information with third-party vendors and service providers to assist with payment processing, web hosting, data analysis, customer support, and other essential functions. These providers are bound by contracts to only process your information on our behalf and according to our instructions.

b) Business Transfers

In the event of a merger, acquisition, restructuring, or sale of company assets, your personal information may be transferred as part of the transaction. We will notify you of any such event and provide you with options regarding your information.

c) Legal Compliance

We may disclose personal information if required to do so by law or in response to legal requests, such as subpoenas, court orders, or regulatory inquiries. Additionally, we may share information when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

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4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information. Types of cookies we may use include:

• Essential Cookies: Necessary for the website to function correctly.

• Performance Cookies: Help us understand how visitors interact with the site by collecting usage data.

• Functional Cookies: Store preferences and improve user experience (e.g., language settings).

• Targeting/Advertising Cookies: Used to deliver personalized advertisements based on your browsing history.

You may manage cookie preferences in your browser settings. Please note that disabling cookies may impact the functionality of our website.

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5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure access protocols for our systems and databases. However, while we strive to maintain the highest standards of security, no method of transmission or storage is completely secure. We encourage users to take their own precautions to protect their personal information, such as using strong passwords and regularly updating software.

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6. Your Rights and Choices

You have several rights concerning your personal information, including:

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Rectification: If your information is inaccurate or incomplete, you can request that we update or correct it.

• Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.

• Right to Object: You may opt out of certain types of data processing, such as receiving marketing communications.

• Right to Data Portability: You can request that we transfer your personal data to another service provider where technically feasible.

To exercise these rights, please contact us at care@solshas.com.

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7. Third-Party Links and Integrations

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not cover those third-party services, and we are not responsible for the privacy practices of such external platforms. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, if you choose to log in or connect to our services through a social media platform, we may share limited information with those platforms in accordance with their privacy policies.

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8. Children’s Privacy

Solshas does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. Parents or guardians who believe we may have collected information from a child under 13 should contact us at care@solshas.com.

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9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. After the retention period, we will securely dispose of or anonymize your information.

 

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own, including the United States and other countries where our servers or third-party service providers are located. These countries may have different data protection laws than your country of residence. Solshas will ensure that any data transfers comply with applicable data protection laws, such as the GDPR, by using appropriate safeguards, such as standard contractual clauses.

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11. General Data Privacy Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have specific rights under the GDPR regarding the processing of your personal data. We respond to all requests to exercise these rights in accordance with applicable laws. For inquiries or to exercise your GDPR rights, contact us at care@solshas.com.

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12. Revisions to this Policy

Solshas reserves the right to update or modify this Privacy Policy at any time. If we make significant changes to how we collect, use, or share your personal information, we will notify you via email or through a prominent notice on our website. Please review this Privacy Policy periodically to stay informed of any updates.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Email: care@solshas.com